Return & Refund Policy

Zhongyinghuamao international trade Co., Ltd. Return & Refund Policy. Last updated: December 04, 2025

Applicable To: This policy applies to all business entities (companies, distributors, retailers) for wholesale purchasing from Joinwincenter. Consumer policies do not apply.

Core Principles

We are committed to building long-term, mutually-trusting, and win-win relationships with our commercial partners. This policy is designed to handle issues arising from product defects or significant fulfillment failures fairly and transparently, while protecting the reasonable commercial interests of both parties. We strongly encourage exploring alternative solutions with us, such as replacement, repair, or credit for future orders, before initiating a refund request.

Section 1 : Eligibility for Refund & Return

We accept returns and arrange refunds only under the following explicitly defined circumstances.

Manufacturing Defects

Verifiable, non-customer-induced functional or structural defects discovered within 30 calendar days of receipt. Customer must notify us in writing within 48 hours of discovery, providing a detailed description with photo/video evidence.
Upon written confirmation by our engineer, the customer may choose: a) Replacement (highly recommended); b) Repair; or c) Full refund(of the product cost).

Shipping Error

Products shipped by us do not match the model, specifications, or quantity explicitly stated in the purchase order.
Customer must report within 7 business days of delivery, providing photos of the goods and packaging. Upon verification, we will cover all costs to retrieve the incorrect items and ship the correct ones, or issue a direct refund.

Damage in Transit

Visible damage incurred during transport to the agreed destination (under DAP/DDP terms). Customer must refuse delivery or note the damage clearly on the carrier’s proof of delivery in the carrier’s presence, and notify us within 24 hours with supporting documentation. We will file the claim with the carrier and arrange reshipment or a refund for the customer.

Section 2 : Non-Eligible Situations

Change of Mind : Including, but not limited to, over-purchasing, changes in market forecasts, or no longer needing the product.
Non-Defect Cosmetic Issues : Such as minor scratches, or slight color/texture variations from samples (provided functionality is unaffected).
Customer-Induced Damage : Including failure due to improper installation, operation, maintenance, storage, or use of non-original accessories.
Consumables & Customized Products : Filters, brush heads, etc., and any products with customer-specific logos, colors, or voltage (special order).
Software/Digital Content : Pre-installed software, firmware, or digital content once activated.
Clearance/Special Sale Items : Items clearly marked as “Final Sale” or “Clearance.”
Exceeded Time Limits : Any claim raised beyond the stipulated time frames above.

Section 3 : Return Process & Associated Costs

Pre-Authorization Required :

Any return shipment received at our warehouse without prior written email authorization from our Customer Service (including an RMA Number) will be refused, and liability remains with the customer.

Return Condition :

All returned items must be in original packaging, unused, with all accessories included, and free of any damage. Products that have been installed, used, or lack original packaging will be refused or subject to significant deductions based on depreciation before any potential refund.

Associated Costs :

For returns due to our fault (e.g., defect, shipping error), we cover all logistics, inspection, and replacement/refund costs.

For returns not due to our fault but exceptionally approved by us (e.g., as a one-time commercial courtesy), the customer is responsible for:

Section 4 : Refund Processing

Approved refunds will be issued to the original payment method. Processing time is 15 business days from receipt and inspection of the qualified returned product. Refund amount excludes original shipping charges, duties, or handling fees (unless the return reason is entirely our fault).

Section 5: General Terms

This policy forms an integral part of the Master Purchasing Agreement between us. In case of any discrepancy, the Master Agreement shall prevail. We reserve the right to update this policy. The updated version applies to new orders placed after its publication. Any dispute arising from this policy shall first be resolved through amicable negotiation. If negotiation fails, it shall be handled per the dispute resolution clause in the Master Purchasing Agreement.

Section 6: Contact Us

For any questions regarding returns or refunds, please contact your dedicated account manager or our B2B support team: